Q. Is there warranty on FXR products?
A. Yes, all FXR Outerwear products carry a warranty. It is as follows:
FXR Racing Inc. is a premium snowmobile apparel manufacturer, and we stand by our product. Each and every customer is important to us, and their complete satisfaction is our first priority.
FXR warrants our products to be free of defects in materials, contents and workmanship for one year from the date of purchase, with the exception of the Mountain line extended 3 year limited warranty. FXR does not cover damage caused by accidents (ex: snags, rips, burns, etc.), improper care (ex: sun exposure, color bleeding or fading due to improper care while washing, failure to follow outerwear care instructions, etc.), negligence (ex: gasoline/oil stains, burns, etc.), or normal wear and tear.
If you suspect a defect in workmanship or materials of an FXR clothing product, please return the item to the store where you purchased the garment with the original proof of purchase. Upon inspection by the dealer, if the product is deemed defective by FXR warranty department, FXR will repair or replace the product at our option. In the case of an item replacement, original item must be returned – no exceptions. An FXR Return Authorization is required for return of any item. Replacement item will be the same item - size and model - as original whenever possible. If duplicate is not available, a replacement of equal value in the same size and color will be issued. If product was purchased from FXR direct, please call 1-877-999-9798 for Return Authorization.
Repaired or replaced products are covered for the remainder of the original warranty.
Q. Is there warranty on the items that I order from this website?
A. Yes. FXR stands behind their product. If you have an issue with one of our products, please fill out this form to the best of your knowledge. Please click on the submit button on the form and it will send all of the data entered to us through an e-mail. If you are using an e-mail through an Internet provider (like Hotmail or Yahoo) you will have to save the form first and then send the form as an attachment to firstname.lastname@example.org. The form has all of the information that we need to process your claim. We also require a proof of purchase and a detailed picture to process all Warranty Claims.
***Please note that for all repairs FXR requires the garment to be washed before being repaired.***