Frequently Asked Questions
About Web Orders…
Q. I live in the United States so why are the prices on my order form listed in Canadian prices?
A. When your order form gets entered into our computer system, the prices automatically change to the correct prices that reflect where you live.
Q. Is my credit card charged as soon as I submit my order?
A. Yes, your credit card will be charged in order to hold your product. If credit card is declined your order will become Void and you will be contacted by email. Order can be re-submitted once an alternative CC is provided.
Q. If I place an order on your website, and the order is submitted, does that mean that all of the items that I ordered are available?
A. No, it doesn’t. At any given time the item that you ordered could be out of stock. If this is the case, we will get in contact with you, generally by e-mail, and we will inform you of the situation. At the end of the season, the items are more likely to be sold out then at the beginning of the season.
Q. I’m uncomfortable giving out my credit card information. Is there another way to pay for my order?
A. Our Website is very secure, and only orders with a Valid Credit Card will be processed. Please note that we only accept MasterCard or Visa credit cards.
Q. What are my shipping options?
A. FXR has a standard shipping option that is recommended for most customers. This is a flat rate fee of $10.00 that will ship anywhere in United States or Canada. Your order is shipped ground with a trusted courier company. If you want a faster shipping method, please clearly indicate it on the Order Notes. You will be charged the shipping cost.
Q. Can I request to send the package to another address?
A. Yes you can. However, the Billing Address and the Name on the Credit Card has to be the same as the Customer's name on the order.
Q. Where will my order be shipped from?
A. We have two warehouses where we ship out our product to dealers and customers. One is located in Lino Lakes, Minnesota, United States, and the other is located in Winnipeg, Manitoba, Canada. The majority of our product is in our warehouse located in Manitoba. For this reason, we may ship product from the warehouse in Canada to customers from the US.
Q. Can I exchange or return the products that I ordered?
A. If you want to exchange or return an item, please write us a message at our Contact Us form. Please include the item description, the part number (if possible) and the reason for the exchange or return. Once we receive the information, we will create a Return Authorization, which is a form that recognizes that the items are coming back into stock. We will send you a confirmation e-mail with the RA form and the shipping instructions. Customers will be expected to pay for the shipping back to our warehouses and the shipping charges for the new items to get sent out (if applicable). Return policy: 30 day return with receipt and clothing tags attached. Customers that do not contact us before sending the products back will be charged a 10% restocking fee. Products that come back from customers that are damaged/defective will be charged a 10% restocking fee, unless it deemed a manufacturers defect. All Sale Itemsare Final Sale, and not subject to any Warranty, Refunds or exchanges. Please note that shipping is non refundable when sending an item back. You will be refunded for the garment only and not the $10.00 shipping charge.
Canadian Returns - FXR Racing - Unit 1, 1397 Buffalo Place, Winnipeg, Manitoba, Canada, R3T 1L6
USA Returns - FXR Racing - c/o Northern Wholesale Supply, 6800 Otter Lakes Road, Lino Lakes, MN, 55038
About Race Sponsorship…
Q. I am a racer and I am interested in representing FXR. Who should I send my resumé to?
A. If you are interested in being sponsored by FXR, please send an e-mail to email@example.com. Please send a racer resume along with your rankings, class, and your personal information. We will review your resumé and will get in contact with you if you qualify. Due to the high volume of contacts that we get, please be considerate about the amount of time it takes to respond.
Prices subject to change with notice prior to purchase.