Frequently Asked Questions

about Web Orders…

Q. I live in the United States so why are the prices on my order form listed in Canadian prices?

A. Whenever you place an order on our website, the original form always lists the prices at the Canadian price. When your order form gets entered into our computer system, the prices automatically change to the correct prices that reflect where you live.

Q. Is my credit card charged as soon as I submit my order?

A. No. We enter the orders into our computer and once the prices are correct, we process your credit card.

Q. If I place an order on your website, and the order is submitted, does that mean that all of the items that I ordered are available?

A. No, it doesn’t. At any given time the item that you ordered could be out of stock. If this is the case, we will get in contact with you, generally by e-mail, and we will inform you of the situation. At the end of the season, the items are more likely to be sold out then at the beginning of the season.

Q. I’m uncomfortable giving out my credit card information. Is there another way to pay for my order?

A. If you are uncomfortable giving out your credit card information, you can select an option under the payment section that will tell us to contact you for payment information. We will get in contact with you either through e-mail or by phone, depending on which one you selected. Please note that we only accept MasterCard or Visa credit cards.

Q. What are my shipping options?

A. FXR has a standard shipping option that is recommended for most customers. This is a flat rate fee of $10.00 that will ship anywhere in United States or Canada. Your order is shipped ground with a trusted courier company. If you want a faster shipping method, you can select an option that will tell us to contact you in regards to shipping information under the shipping section of the order process. We will contact you, either by e-mail or by phone, to determine a different method of shipping. Also, just before the payment section on the order form, there is a box where you can leave any additional information about your order.

Q. Can I request to send the package to another address?

A. Due to a new policy, FXR can only send the order to the original address listed on the order. This address MUST match up with the credit card given on the form in order to prevent fraud.

Q. Where will my order be shipped from?

A. We have two warehouses where we ship out our product to dealers and customers. One is located in Lino Lakes, Minnesota, United States, and the other is located in Winnipeg, Manitoba, Canada. The majority of our product is in our warehouse located in Manitoba. For this reason, we may ship product from the warehouse in Canada to customers from the US.

Q. Is there warranty on the items that I order from this website?

A. Yes. FXR stands behind their product. If you have an issue with one of our products, please fill out this form to the best of your knowledge. Please click on the submit button on the form and it will send all of the data entered to us through an e-mail. If you are using an e-mail through an Internet provider (like Hotmail or Yahoo!) you will have to save the form first and then send the form as an attachment to warranty@fxrracing.com. The form has all of the information that we need to process your claim.

Q. Can I exchange or return the products that I ordered?

A. If you want to exchange or return an item, please write us a message at our Contact Us form. Please include the item description, the part number (if possible) and the reason for the exchange or return. Once we receive the information, we will create a Return Authorization, which is a form that recognizes that the items are coming back into stock. We will send you a confirmation e-mail with the RA form and the shipping instructions. Customers will be expected to pay for the shipping back to our warehouses and the shipping charges for the new items to get sent out (if applicable). Customers that do not contact us before sending the products back will be charged a 10% restocking fee.

about Warranty…

Q. Is there warranty on FXR products?

A. All FXR Outerwear products are warranteed to the original owner against manufacturing defects within one year of purchase. The easiest way to find a solution is to return to the store that you bought the product from. They will be able to see the problem firsthand and can make an informed decision. The store will be able to decide on the appropriate course of action. FXR cannot replace or repair the product as the item was not directly purchased through us. This warranty does not cover failures due to customer negligence, improper care, accidents or normal wear and tear.

about Race Sponsorship…

Q. I am a racer and I am interested in representing FXR. Who should I send my resumé to?

A.  If you are interested in being sponsored by FXR, please send an e-mail to racersupport@fxrracing.com. Please send a racer resumé along with your rankings, class, and your personal information. We will review your resumé and will get in contact with you. Due to the high volume of contacts that we get, please be considerate about the amount of time it takes to respond.